FAQ

An Electronic Travel Authorization (ETA) provides authorization for non-Australian citizens to travel to and enter Australia and is electronically linked to your passport. It is for short term stays for either tourism or business visitor activities.

To make an application for an ETA through this website you need your valid passportemail address and a credit card.

To apply for an ETA online, APPLY HERE. You must be outside Australia and intending to visit for tourism or business visitor activities.

If you do not hold a passport from any of the eligible countries, you cannot apply for an ETA online. You might be eligible to apply for other types of online visitor visas directly with an Australian Visa office.

It is important that the details provided for your ETA application are EXACTLY the same as they appear in your passport.

The ETA will allow you to stay in Australia for a maximum of three months for each visit.

If you are not able to apply for an ETA online using this website, you might be eligible to apply for other types of online visitor visas or directly with an Australian consulate.

No age restriction apply. Eligible passport holders of all ages can apply for an ETA.

Visas are typically processed and approved with confirmations issued within a few hours. Depending on the time your passport information and application are submitted, it can take up to, but not exceeding 24 hours.

If your application is not approved you should finalise your application through the nearest Australian visa office.

Because the website has implemented the Instant Payment Notification (IPN) system, which allows the service to be processed immediately after paying the processing fee, we operate a NO REFUND policy. The cost of the eTA application is non-refundable and should a duplicate Australian eTA either exist or is found for the traveller(s), we are not able to issue a refund.

We do take exceptional circumstances into consideration should something happen that is outside of your control and will consider refunds on a case-by-case basis. Please email us at [email protected]

  • visit to Australia must be limited to tourism or business visitor activities
  • valid for multiple visits within 12 months from date of issue
  • maximum length of each visit is three months
  • condition 8115 – Work is not allowed. You can undertake business visitor activities (making business enquiries, contractual negotiations and attending conferences). The following website provides further information on visas to work in Australia.
  • condition 8201 – you must not study for more than three months
  • condition 8527 – you must be free from tuberculosis
  • condition 8528 – you must not have any criminal convictions for which you have been sentenced for a total combined period of 12 months or more, whether or not the sentence/s were served.

Important: You might not be permitted to enter Australia unless you are in good health and have no significant criminal convictions. You should note that you must depart Australia before your authorised stay period expires. If you do not, you can be detained and/or removed from Australia. Overstaying might also affect your ability to be granted another Australian visa, including an ETA, in the future. If circumstances arise while you are in Australia that require you to stay longer than the three months permitted by your ETA, you must obtain another visa before the end of the three month stay period.